What is a FLO?
An Air Force representative appointed by the airman’s unit Commander to assist the family of a seriously or very seriously ill/injured airman navigate the various agencies involved in recovery, rehabilitation and reintegration.
- A single focal point for the service member’s family who will provide short term assistance and serve as the link between the family and the unit
- Integral to the delivery of services and timely information to injured/ill Airman and their families
- The FLO is not expected to be the expert, but rather to help the Airman’s family navigate the various support agencies
FLO Assignment
The overarching consideration for selecting a FLO should be on the basis of the individual’s capacity to assist an Airman’s family in need.
- Assigned by the unit commander within 24 hours and relieved of all other duties
- Should hold grade of E-7/GS-9 or higher and same AFSC as member, when possible
- Initial period of assignment will be 30 days; may be extended as needed
- FLO (Unit Generated/Funded) orders should provide for a government vehicle, reimburse vicinity travel or rental car
FLO Responsibilities
- Check travel status & arrival time of the member/family
- Assist with lodging requirements, as needed
- Assist family with getting settled upon arrival
- Assist family with special accommodations, if needed
- Provide up-to-date progress reports to unit leadership
- Contact local Recovery Care Coordinator for support as needed
- Understand the nature of expertise various agencies can offer and refer to them for thorough answers for the family
- May coordinate assistance from unit volunteers or support agencies to meet the needs of the family
FLO's Should NOT
- Provide grief, bereavement or other types of counseling
- Be expected to provide transportation in their POV
- Provide personal or medical services such as helping the ill/ injured Airman dress, wash, or change bandages
- Provide services such as housekeeping, cleaning, babysitting, cooking, or other household chores
Download the FLO FAQ Sheet here.