The Recovery Coordination Program (RCP) is executed out of the Air Force Personnel Center (AFPC). It provides concentrated services to Airmen who sustain a serious combat or non-combat related injury or illness requiring long-term care that may require an Initial Review In-Lieu-Of (IRILO), Medical or Physical Evaluation Board (MEB or PEB) to determine fitness for duty. This is done with the help of Recovery Care Coordinators (RCC) that provides the support needed, ensuring the Wounded Warriors get the non-medical support they need to create the life they want. The Care Coordination Directorate of the Office of Warrior Care Policy is responsible for policy and oversight of the RCP. Specific guidance can be found in Department of Defense Instruction 1300.24, Recovery Coordination Program, and in Air Force Instruction 34-1101, Warrior and Survivor Care.

Invitational Travel Orders (ITOs) are government-funded orders that provide for travel to and from the hospital, lodging costs, meals, and incidental expenses.  EFMT, provided as ITOs can authorize up to three persons designated by an Airman to travel to a medical facility while the Airman is receiving official treatment, but must be identified as necessary by the primary medical authority. For EFMT, the following rules apply:

• VSI / SI: Designated individuals may be provided one round-trip between the designated individual’s home and medical facility in any 60-day period.

   

• Not Seriously Ill/Injured (NSI): Designated individuals are authorized a 30-day maximum stay providing the following conditions are met: (1) the member must be in a hospitalized status; (2) the injury must have occurred in a combat zone or combat operation; and (3) the medical facility must be in the U.S. 

The WII Cell will contact unit commanders when Emergency Family Member Travel (EFMT) is requested for active-duty Airmen who are identified by a medical authority as VSI or SI for the assignment of a FLO. Unit commanders are responsible for determining whether the assignment of a FLO is required. National Guard Bureau Warrior and Survivor Care will designate a FLO for any ANG member identified by a medical authority as VSI or SI. The WII Cell provides training and guidance to the FLO and identifies them to the Care Management Team when tasking out the referral.

The Family Liaison Officer (FLO) is an individual appointed to assist seriously ill and injured Airmen and their families. They are responsible for logistical support to the Airman and his or her family, such as meeting family members at the airport and arranging lodging and transportation. The FLO also serves as a "facilitator" by assisting the Airman and his/her family navigate through the various agencies involved in recovery, rehabilitation and reintegration. 

Unit commanders are responsible for determining whether the assignment of a FLO is required. National Guard Bureau Warrior and Survivor Care will designate a FLO for any Air National Guard (ANG) member identified by a medical authority as VSI or SI. The WII Cell provides training and guidance to the FLO and identifies them to the Care Management Team when tasking out the referral.

All Care Management Teams (CMTs) shall include the Airman; the Airman's commander; an RCC and or Federal Recovery Coordinator (FRC); and an NMCM. They may also include medical professionals such as Primary Care Managers (PCM), mental health providers, physical and occupational therapists and others including the Physical Evaluation Board Liaison Officers (PEBLO), Veteran Affairs (VA) Military Services Coordinators (MSC), chaplains, and family support program representatives. Members of the CMT are not likely collocated except in major medical facilities which means coordination among the members will often be virtual (telephone, email, and teleconference). The CMT members will regularly discuss the status of their activities with each other as they support the implementation of the Airman's recovery plan. This continuous exchange of information ensures accountability across providers and eliminates gaps or redundancy in medical and non-medical care support.

The Wounded Ill/Injured (WII) Cell coordinates enrollment consideration to all seriously injured (SI) or very seriously injured (VSI) Airmen and Airmen who have been diagnosed with Post-Traumatic Stress Disorder (PTSD) and/or Traumatic Brain Injury (TBI) regardless of the severity of the injury. Anyone, including the Airman, can submit a referral for enrollment determination into AFW2 through the WII Cell. The WII Cell coordinates all assignments of the Case Management Team (CMT) for all approved enrollments.

The WII Cell is also the Air Force Office of Primary Responsibility for both the Family Liaison Officer (FLO) and the Emergency Family Medical Travel (EFMT) Program.

The primary mission of the Recovery Care Coordinator (RCC) is to facilitate, monitor, and ensure access of care and resources for seriously or very seriously wounded, ill and injured (WII) Airmen and their families, and to allow for a smooth transition from immediate hospital recovery to long-term adaptability and care. RCCs are considered the program's "boots on the ground" and advocate for the Recovering Airman (RA), and caregiver. 

Every installation has an assigned RCC; however, the RCC may not be located on an installation. Each RCC is responsible for a region and are strategically stationed where there is historically a high volume of WII Airmen being treated. While not in all cases, most RCCs work in the Military Treatment Facility so they can work closely and collaborate with the medical team. RCCs educate and guide the RA through the first four phases of the Continuum of Care and always serves as the local area referral expert for RAs in need. The RCC's goal is to prevent unnecessary delays, reduce anxiety, and obtain accurate and responsive information and services. RCCs work closely with WII Airmen, their leaders, A&FRC and the medical staff to offer multi-vectored solutions to complex non-medical needs.

Non-Medical Care Managers (NMCMs) serves as a subject matter expert and support Recovery Care Coordinators (RCCs) in the field while a RA recover from their injuries or illnesses. When a determination as been made that the RA and family will transition out of the Air Force and into the civilian sector, the NMCM will normally take the lead coordinator role and assist the RA and family throughout the transition period. This includes, but is not limited to, benefits, entitlements, housing, and transportation counseling. They also serve as a referral agent to other helping programs and organizations to include AFW2 career readiness, caregiver assistance, and mentorship programs. Lastly, NMCMs are responsible of providing non-medical care when an RA is placed on the Temporary Disabilities Retired Listing (TDRL) as well as helping them transition to the Veteran Affairs (VA) support system.