To provide non-medical care and support, the Recovery Care Team jointly develops the wounded warrior’s Comprehensive Recovery Plan (CRP), evaluating its effectiveness and adjusting it as transitions occur. The Recovery Team includes the wounded warrior; the family and or caregiver; the wounded warrior’s commander; a Recovery Care Coordinator, a Medical Care Case Manager, a Non-Medical Care Manager, and can include medical providers as needed.
MEDICAL CARE CASE MANAGER
Located at military treatment facilities; ensures the wounded warrior and their family/caregivers understands their medical conditions, treatments and receives appropriate coordinated health care. Assists with TSGLI claims, coordinate care upon discharge to include scheduling follow-up appointments, NMA orders, and medical continuation orders. They attend multidisciplinary conferences with WWs providers to assist with disposition. MCCMs conduct periodic reviews of the wounded warrior medical status. The MCCM assists with the seamless transition of WW to VA/DOD CM upon discharge.
NON-MEDICAL CARE MANAGER
Located at the Warrior and Family Operations Center, AFPC, ensures the wounded warrior, family/caregiver receives non-medical support during care, management and transition (before, during and after relocation). NMCM’s provide feedback on effectiveness of the CRP meeting the wounded warrior’s personal goals and assists with resolving financial, administrative, personnel, logistical issues as well as job placement services. NMCM’s also assist with finding resources to maintain or improve welfare/quality of life and identify family needs for the wounded warrior as well as ensures applicable benefits, compensation and services, for life.
FAMILY LIAISON OFFICER
Appointed by unit to assist seriously wounded, ill and injured Airmen and their families. FLOs are responsible for logistical support to the member and family, such as meeting family members at the airport and arranging lodging and transportation. FLOs also serve as an “interpreter” by assisting the wounded warrior and family navigate the various agencies involved in recovery, rehabilitation and reintegration.
RECOVERY CARE COORDINATOR
More than 43 RCCs located throughout the Air Force; assists the wounded warrior’s commander in overseeing and coordinating services and resources identified in the CRP. RCCs ensures the wounded warrior and family/caregiver have access to all medical and non-medical services throughout the continuum of care and minimize delays and gaps in treatment (medical) and services (non-medical). RCCs also facilitate and monitor the execution of services.
Since 2005, the Air Force has taken care of Operation Iraqi Freedom/Operation Enduring Freedom wounded through the program PALACE HART (Helping Airmen Recover Together). In 2007, the PALACE HART Program was renamed the Air Force Wounded Warrior Program, and the Air Force Wounded Warrior website was launched to educate and inform Airmen and the public about wounded warrior care and initiatives. In 2008, RCCs were established. These RCCs are the Air Force Warrior and Survivor Care Program's focal point for coordinating medical and non-medical care and services for all seriously wounded, injured or ill service members. Currently, there are 33 RCCs worldwide providing face-to-face care and assistance for all wounded, ill and injured Airmen. They work in conjunction with medical case managers and non-medical care managers.
In a June 2008 policy memo, the Air Force Chief of Staff stated the Air Force will make every effort to retain Airmen who want to remain on active duty after suffering combat related injuries. In 2009, the Air Force announced the revision of several personnel policies to return seriously wounded warriors to productive military service including promotion opportunities while in patient status, retraining if they had an AFSC disqualifying condition and Limited Assignment Status for wounded warriors regardless of time in service. In June 2011, the Air Force opened the Air Force Warrior and Family Operations Center. This new complex provides a one-stop workplace for up to 81 professionals to deliver a full spectrum of integrated services supporting all Airmen and their families, throughout the military lifecycle and beyond, including a special focus on Airmen who are severely combat wounded, ill or injured.
The center enhances the integration of business practices between four functional areas that provide like support services -- fiscal management, employment assistance, personal and family life counseling, transition assistance benefits and entitlements; this facility also provides accommodation for increased manning of Wounded Warrior non-medical care management.
In January 2012, The Air Force codified a seven-phase continuum of care to address wounded warriors, their families and care givers’ needs to assist with a range of personnel benefits and entitlements, financial, education and employment opportunities, Integrated Disability Evaluation System and connects the wounded warrior/family with community resources and Defense Department programs. The wounded warrior continuum of care seven phases is: Identification, recovery and treatment, rehabilitation, fitness evaluation, reintegration or transition, stabilization and resolution, and sustainment. In February 2017, in response to the Chief of Staff of the Air Force’s Invisible Wounds of War initiative, AFW2 was authorized to stand up two cells to address their concerns. The Temporary Retired Airman’s Care Cell was created to provide continuous support, advocacy, and assistance for wounded warriors placed on the Temporary Disability Retired List. The Air Reserve Component Cell was created specifically to address the unique issues presented by recovering service members assigned to either the Air Force Reserve or Air National Guard bureau components.