What is a FLO?
An Air Force representative appointed by the airman’s unit Commander to assist the family of a seriously or very seriously ill/injured airman navigate the various agencies involved in recovery, rehabilitation and reintegration.
A single focal point for the service member’s family who will provide short term assistance and serve as the link between the family and the unit
Integral to the delivery of services and timely information to injured/ill Airman and their families
The FLO is not expected to be the expert, but rather to help the Airman’s family navigate the various support agencies
The overarching consideration for selecting a FLO should be on the basis of the individual’s capacity to assist an Airman’s family in need
Assigned by the unit commander within 24 hours and relieved of all other duties
Should hold grade of E-7/GS-9 or higher and same AFSC as member, when possible
Initial period of assignment will be 30 days; may be extended as needed
FLO (Unit Generated/Funded) orders should provide for a government vehicle, reimburse vicinity travel or rental car
Check travel status & arrival time of the member/family
Assist with lodging requirements, as needed
Assist family with getting settled upon arrival
Assist family with special accommodations, if needed
Provide up-to-date progress reports to unit leadership
Contact local Recovery Care Coordinator for support as needed
Understand the nature of expertise various agencies can offer and refer to them for thorough answers for the family
May coordinate assistance from unit volunteers or support agencies to meet the needs of the family
FLO's Should NOT
Provide grief, bereavement or other types of counseling
Be expected to provide transportation in their POV
Provide personal or medical services such as helping the il l/ injured Airman dress, wash, or change bandages
Provide services such as housekeeping, cleaning, babysitting, cooking, or other household chores
Download the FLO FAQ Sheet here.