Family Liaison Officer (FLO) Program

  • By AFW2

What is a FLO?

An Air Force representative appointed by the airman’s unit Commander to assist the family of a seriously or very seriously ill/injured airman navigate the various agencies involved in recovery, rehabilitation and reintegration. 


  • A single focal point for the service member’s family who will provide short term assistance and serve as the link between the family and the unit
  • Integral to the delivery of services and timely information to injured/ill Airman and their families
  • The FLO is not expected to be the expert, but rather to help the Airman’s family navigate the various support agencies

FLO Assignment

The overarching consideration for selecting a FLO should be on the basis of the individual’s capacity to assist an Airman’s family in need.

  • Assigned by the unit commander within 24 hours and relieved of all other duties
  • Should hold grade of E-7/GS-9 or higher and same AFSC as member, when possible
  • Initial period of assignment will be 30 days; may be extended as needed
  • FLO (Unit Generated/Funded) orders should provide for a government vehicle, reimburse vicinity travel or rental car

FLO Responsibilities

  • Check travel status & arrival time of the member/family
  • Assist with lodging requirements, as needed
  • Assist family with getting settled upon arrival
  • Assist family with special accommodations, if needed
  • Provide up-to-date progress reports to unit leadership
  • Contact local Recovery Care Coordinator for support as needed
  • Understand the nature of expertise various agencies can offer and refer to them for thorough answers for the family
  • May coordinate assistance from unit volunteers or support agencies to meet the needs of the family

FLO's Should NOT


  • Provide grief, bereavement or other types of counseling
  • Be expected to provide transportation in their POV
  • Provide personal or medical services such as helping the ill/ injured Airman dress, wash, or change bandages
  • Provide services such as housekeeping, cleaning, babysitting, cooking, or other household chores

Download the FLO FAQ Sheet here.